— And Let Them Handle Guest Inquiries

At HolidayHero, we’re all about making life easier for property managers. That’s why we’re excited to introduce Supplier Connections, a powerful new feature that helps you streamline your upsells and experiences — while reducing the workload for your front desk or concierge team.

💡 This is week 7 of our 12 weeks of new feature releases, where we’re rolling out powerful tools to help you run your property smarter and smoother.

What’s new?

You can now link Suppliers directly to the experiences you offer through HolidayHero. Suppliers are the businesses that actually fulfill your upsells, like the bike rental company that provides e-bikes for your guests, or the private chef who handles your in-villa dining experience.

With this new feature, suppliers are no longer just a contact in your address book — they become active partners in your guest journey.

How does it work?

Once a supplier is connected to an experience, every guest inquiry for that experience is automatically forwarded to the supplier. From there, they can accept, decline, or respond directly — all through their own dedicated supplier portal.

No more middleman messaging. No more copy-pasting inquiries into emails. Just smooth, direct communication between your guests and your trusted suppliers.

Real-life examples — why this matters

🚲 Bike Rentals Without the Back-and-Forth
Imagine you offer bike rentals through a local supplier. Previously, your front desk would have to check availability, relay guest requests, and follow up for confirmation — eating up valuable time. Now, the guest request goes straight to the supplier, who can manage the inquiry directly in their portal. Faster answers, less work for your team.

🔥 Spa Appointments Without Phone Tag
Guests love booking spa treatments, but your team doesn’t love playing phone tag with the spa to confirm dates and times. With the new supplier connection, those requests flow straight to the spa’s portal, where they can accept or suggest an alternative time.

👨🏽‍🍳 Dining Experiences Managed by the Chef
A guest wants to book a private chef for a celebration dinner. Instead of handling menus and dietary requests yourself, the chef sees the inquiry directly and manages everything — from confirmation to payment — in their own portal.

Optional: Let suppliers handle payments too

For even more automation, suppliers can connect their own payment provider. This means they not only manage the inquiry, but also handle the full transaction — freeing your team from payment processing and reducing your financial risk.

A win for everyone

✅ Guests get faster responses
✅ Suppliers get more control and clarity
✅ Your team gets more time to focus on hospitality

Supplier connections are live now and ready to use. Head over to your Experiences in HolidayHero to start linking suppliers today!

This is just the start — with 5 more features to go in our 12-week feature release campaign, there’s much more coming to help you deliver unforgettable guest experiences. Stay tuned!

Want to learn more about working with suppliers? Check out our full guide in the HolidayHero Help Center.