Why Hostaway customers love HolidayHero

At HolidayHero, our mission is to empower property managers and vacation rental owners (STRs) by providing them with tools to deliver exceptional guest experiences while delivering operational excellence for property managers/hotels. We understand that running your property business/hotel is time-consuming with vast competition from all angles. One of the main tasks Hoteliers and STRs have is maintaining their online ratings and delivering exceptional guest experiences. HolidayHero's software is tailored around delivering that experience your guests love. From online check-in to opening doors to booking upsells, all at the fingertips of their guest portal, with the right touchpoints at the right time. 

Today, we are excited to highlight our latest partnership with Hostaway, the leading property management software designed to streamline hotel and STR operations. The integration has been met with enormous success from our customers. In this blog post, we will dive into the reasons why they love it, from automating daily tasks to delivering new experiences and upsells. 

HolidayHero - Hostaway Integration

The integration is a game changer in the industry, combining the strengths of both platforms to deliver a seamless and highly efficient experience for both the managers and the guests. With the integration, the operators/managers save a lot of time by automatically synching data back and forth. Whether juggling bookings, coordinating with cleaning services, or handling guest communications, this integration ensures everything is centralized in one easy-to-use interface. 

For example, with the Hostaway integration, the operators are able to offload a lot of the upselling and booking experiences to the suppliers themselves. This eliminates the additional work on commissions, as they are automated directly within the platform. 

Critical Benefits for Hostaway users

The integration brings many benefits, such as: 

• Simplified Daily Operations

  • Automate daily repeating tasks: scheduling, invoicing, and guest communications.

  • Free up valuable time to focus on delivering, enhancing guest experiences, and growing your business. 

• Centralized Management

  • Manage guest interactions and requests from one unified platform. 

  • Data synchronization, not only reservations but lock codes, etc. 

• Enhanced Guest Experience

  • Automated messaging ensures timely and personalized communication with guests and suppliers.

  • Pre-check-in enables guests to check in before their stay. Eliminate queues at desks. 

• Increased Efficiency and Time Savings

  • Nobody likes the administrative tasks of running a hotel. HolidayHero helps automate personalized communication and the handling of commissions and payments. 

  • With HolidayHero, you will boost your guest experience, leading to higher ratings and repeat bookings. 

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Use Cases: How different customers benefit from the collaboration

The integration is designed to be flexible and adaptable to various businesses. From hotel managers to property managers, regardless of their scale or scope. 

For small Property Owners, the integration offers a straightforward way to scale and automate their business. Design your ideal guest journey, set the touchpoints, and forget about it. All communications will go out automatically. Easily find new experiences and add them to your property. 

Large Property Management companies benefit from the integration as many data sets are shared automatically. By providing the right information at the right time, you can build the guest journey, automate communication, and eliminate questions. You can also invite suppliers to the platform to collaborate on requests and automate the flow of commissions through the platform. 

Property managers have worked hard on building a brand. HolidayHero can be tailored to their brand simply by setting some colors and uploading your logos or by building complete integrations upon our robust APIs. 

Boutique Hotels come with a lot of communication and high throughput. Generally speaking, the stays are shorter, which means less time to manage the guest experience. The automated messaging and communication tools, combined with pre-check-in capabilities, give the hotel managers and owners an extra set of hands. Eliminating the hard work and focussing on the right tasks. 

Conclusion

The HolidayHero-Hostaway integration is tailored to streamline all kinds of operations related to guest experience. From automating messaging across channels to centralizing upselling and experiences, it all saves time and elevates the quality of service. Whether you're a small property owner, a large property management company, or a (boutique) hotel, the integration adapts to your needs.

By leveraging the strengths of both platforms, HolidayHero and Hostaway are empowering managers across to focus on what matters most: the exceptional guest experience.