Field notes on running the stay.

Guests can now scan a passport with their phone camera and sign the rental agreement before they travel, online check-in has been rebuilt for mobile, and arrivals have their own screen instead of a filter on the reservations list.

Guests can now see their inquiry's approval and payment status right in chat, without messaging you, and experiences that need your approval can finally be sold through Mollie.

The HolidayHero MCP server is generally available. The full tool list, the permission model, the audit trail, and an honest account of what is not ready yet.

Message templates can now check what's on a guest's itinerary or where a booking came from before they send, and WhatsApp auto-replies can carry your own wording instead of one fixed message for every property.

A forty-room property answers guests on five surfaces before lunch. What changes when WhatsApp, SMS, email, web chat, Booking.com and Airbnb become one queue — with the reservation showing alongside the conversation, sitting on top of the PMS you already run.

Operators can now leave internal notes on a conversation that guests never see, including automatic handoff notes from the AI assistant, and filter the inbox by channel. StayNTouch bookings now sync with their true source and room rate.

OTAs change their fees, rankings, and policies constantly — and operators who find out late pay for it in margin and visibility. Here's why monitoring OTA news matters, three recent changes that caught hosts off guard, and how to stay informed in five minutes a day.

Operators can now filter the Day Board down to just arrivals, stayovers or departures, and guest profiles support custom fields that show up right inside the shared inbox.