Reservation Stages; Our New Guest Journey Customization Feature
At HolidayHero, we’re committed to empowering you with tools that make guest experiences seamless and impactful. That’s why we’re thrilled to launch our latest feature: **Guest Journey Customization**. This game-changing update gives you the flexibility to adapt your app’s content to every stage of the guest journey, creating a truly personalized experience.
What You Can Do with Guest Journey Customization
This feature puts you in full control of the app’s structure, allowing you to:
Add and remove stages: Customize the journey by introducing new stages or removing unnecessary ones based on the timeline of a reservation. For example, you can remove booking details post-check-in or add a welcome message before the guest’s arrival.
Tailor content for the right moment: Highlight early check-in offers before arrival, promote upsells mid-stay such as spa treatments or local tours, or share checkout instructions on the departure day. By showing the right information at the right time, you can enhance the guest experience and reduce unnecessary inquiries.
Adapt to changing needs: Modify content dynamically to respond to guest interactions, ensuring they always receive the most relevant updates. For instance, if a guest upgrades their stay, you can highlight exclusive amenities or services immediately.
Personalize per brand or property: Manage multiple properties or brands with ease by tailoring the app for each unique audience. Whether you’re managing boutique hotels, luxury resorts, or vacation rentals, you can create a branded experience that feels unique and engaging.
By customizing the guest journey, you’re not just improving guest satisfaction—you’re also boosting engagement, streamlining operations, and unlocking new upselling opportunities. This flexibility ensures your app works for your business and your guests.
Why This Matters
Today’s guests expect more than just a place to stay; they’re looking for personalized experiences that meet their unique needs. With this feature, you can proactively manage their journey, ensuring they feel cared for every step of the way. From the moment they book to the day they check out, you have the power to guide their experience and provide exceptional service.
How it works
With our focus on personalization and branding, this feature has been added to brands. Each brand has its own guest journey with its reservation stages. By default the journey consists of 3 stages:
Reservation Created
Check In
Check Out
Between and after each stage you can create new stages. Allowing you to adjust the order and visiblity of each section. For now, the section types are fixed. But in the near future we will allow you to create your own sections.
Easily manage what is visible in which stages.
Get Started Today
Ready to explore this new feature? Check out our support materials to help you get started:
Start tailoring the guest journey today and make every stay unforgettable. With HolidayHero, you’re always equipped with the tools to deliver exceptional guest experiences. As always, we’re here to support you every step of the way!
What’s Next? A Future Iteration to Create Your Own Content
While this launch already offers incredible customization, we’re not stopping here. In an upcoming update, we’ll introduce the ability for partners to create their own content directly within the app. This means you’ll have even greater control over what your guests see, allowing you to craft unique and memorable experiences tailored to their needs. Imagine creating bespoke itineraries, promoting exclusive offers, or even highlighting seasonal events—all seamlessly integrated into the guest journey. Stay tuned for this exciting development!
