How OVO Network Transformed Guest Experiences with HolidayHero

OVO Network is a leading rental platform specializing in high-end, self-catered chalets across authentic destinations. With over 250 properties, OVO Network is committed to offering a premium guest experience that goes beyond accommodation. Seeking to enhance and digitize their guest interactions, OVO Network partnered with HolidayHero to streamline their guest journey, improve operational efficiency, and elevate guest satisfaction.

Challenge

As a company known for its attention to detail and superior service, OVO Network recognized the growing need for a seamless digital guest experience. Traditional communication methods were no longer sufficient in meeting the expectations of modern travelers. The challenge was to provide guests with real-time access to property details, personalized recommendations, and streamlined services—while ensuring a consistent brand experience across their extensive portfolio of properties.

Furthermore, OVO Network needed a scalable solution that would integrate smoothly with their existing systems. With hundreds of chalets under management, manually updating and maintaining guest information across different platforms was inefficient. A unified and automated approach was essential.

Solution

OVO Network chose HolidayHero’s guest experience platform to bridge this gap. By leveraging HolidayHero’s technology, they launched a phased approach to implementing the Guest App, ensuring a smooth transition for both guests and property managers.

• Phase 1: Digital Guidebooks – The initial rollout focused on providing guests with digital guidebooks for all properties, giving them easy access to property instructions, local recommendations, and essential arrival details.

• Phase 2: Full Guest Journey Digitalization – Building on the success of the guidebooks, OVO Network expanded their use of the HolidayHero Guest App, integrating key features such as in-app messaging, upsells, and automated pre-arrival and in-stay communications.

• Custom Integration – To efficiently manage their 250+ properties, OVO Network developed a tailored integration using HolidayHero’s GraphQL API. This ensured a seamless sync of property data, allowing real-time updates and automated workflows.

Results

The collaboration between OVO Network and HolidayHero has delivered tangible benefits for both guests and property managers:

• Enhanced Guest Experience – Guests now enjoy a cohesive and intuitive digital experience from booking to post-departure. The app provides instant access to relevant information, reducing confusion and enhancing satisfaction.

• Operational Efficiency – By automating guest communications and consolidating information in one place, OVO Network has significantly reduced the administrative workload for property managers.

• Increased Direct Bookings – The digital guest experience strengthens brand loyalty, leading to a higher rate of repeat bookings and direct reservations.

• Scalability & Flexibility – The custom integration ensures that OVO Network can easily scale their operations and adapt the Guest App to their evolving needs.

Customer Perspective

Louis Andrews, Director of OVO Network France, shares his experience with the transition:

“Having spent a long time prospecting for a Guest App solution that fits our requirements and our unique way of operating, we are incredibly happy to move forward with HolidayHero. Together, we have developed a bespoke solution for our guests and owners, which bolsters our guest experience—making for happier guests and an overall more cohesive, easier, and enjoyable holiday.”

Conclusion

OVO Network’s adoption of HolidayHero’s Guest App technology demonstrates the power of digital transformation in the vacation rental industry. By prioritizing guest engagement and operational efficiency, OVO Network is setting a new standard for high-end short-term rentals. As they continue to expand their use of the platform, they remain at the forefront of delivering exceptional guest experiences.