Our story

With over 5.6 million listings on Airbnb and 28 million on Booking.com alone, today’s travelers are lavished with choice. But with traveler expectations at an all-time high, hosts and hoteliers must work harder than ever to secure loyalty and increase repeat business. Meeting basic lodging needs is no longer enough.

Having owned rental properties themselves, the founding team has experienced firsthand what it takes to meet and exceed modern guest expectations. While most hotels and short-term rentals drive revenue from bookings, many miss out on the opportunity to maximize revenue by offering travelers personalized services from pre-arrival to checkout. With 86% of consumers more likely to do business with a company that interacts with them in a personalized way, the team saw this as a clear opportunity to increase the average spend per guest.

That’s where HolidayHero comes in: the hero of your holiday offering. The all-in-one guest experience platform helps hosts and hoteliers delight guests and build loyalty through smart conversational messaging and personalized service offerings.